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The FAQ's

General

WHAT IS TWEEN SKINCARE?

It’s simple, gentle skincare created specifically for young, changing skin, so it supports skin without overdoing it.
Think of it as an easy introduction to daily skincare habits. Nothing too serious, nothing too complicated. Just feel good products that help keep skin hydrated, comfy and happy.

We leave out a long list of harsh or unnecessary additives, including parabens, dyes, denatured alcohol, formaldehyde releasers, phthalates, silicones, PEGs and gluten. We focus on gentle, low-irritant formulas that keep things simple.

DO TWEENS NEED SKINCARE?

Tweens don’t need a complicated routine, but we do love the idea of starting simple, gentle daily habits early!

DotDot is all about building confidence through easy skincare that feels good to use and easy to stick with. 
No pressure. No ten-step routine. Just the basics that get the job done.

WHY DO YOU USE SYNTHETIC FRAGRANCES?

Some DotDot products use synthetic fragrance to create the best experience possible, while still keeping things gentle for young skin.

The fragrances we use are paraben-free, phthalate-free and vegan, and we use them at low levels. We also choose them carefully with sensitive skin in mind.

Sometimes synthetic fragrance is the better option because other fragrances and essential oils can be more irritating, especially for kids. Synthetic fragrances also give us more control over purity, consistency and safety.

Products

DOTDOT’S GUIDE TO FRAGRANCE

When creating DotDot, our goal was to be as natural as possible, while still making choices that feel gentle, safe and considered for young skin.

There is growing concern around regular exposure to phthalates in fragrance, which is why any synthetic fragrance we use is phthalate-free and used at low levels. Where a natural option works well, great. Where it doesn’t, we choose the option that feels better for sensitive, changing skin.

IS IT DERMATOLOGICALLY TESTED?

Yes. All DotDot products are formulated in Australian labs by qualified chemists and dermatologists.

WHERE CAN I BUY DOTDOT?

You can shop DotDot in-store and online, exclusively at Chemist Warehouse.

HOW DO YOU CHOOSE YOUR INGREDIENTS?

We start with gentle, familiar ingredients we already love, like cucumber, aloe vera and avocado oil. From there, we look at ingredients with strong safety and efficacy data, like ceramides and niacinamide, that help support hydration and the skin barrier.

Every ingredient has to earn its place. Our formulas meet Australian standards at a minimum, and as parents, we made products we’d feel confident using on our own kids. That’s the same confidence we want to pass on to you.

IS DOTDOT AUSTRALIAN MADE?

Yes. DotDot is formulated and made in Melbourne and Sydney.

Other

AS A PREGNANT MUM OF A TWEEN, CAN I USE THESE PRODUCTS DURING PREGNANCY?

DotDot is designed to be gentle, and our products are suitable to use during pregnancy. If you have any specific concerns, it’s always best to check with your healthcare professional.

DO TWEENS NEED DEODORANT?

Body odour usually starts to show up around puberty, but it can happen earlier too, especially with sport, hot weather or increased sweating.

DotDot deodorants are a fun, easy way to build the habit before it feels like a big deal. They’re gentle, practical and perfect for keeping in a school bag, just in case. And yes, the scents are good enough that the whole family might want one!

WHAT SHOULD I DO IF I’M NOT HAPPY WITH A DOTDOT PRODUCT?

Please visit the Chemist Warehouse Help Centre (here) and get in touch.

WHO DO I CONTACT IF MY ORDER DOESN’T ARRIVE?

Please visit the Chemist Warehouse Help Centre (here) and we’ll look into it for you.

HOW LONG DOES SHIPPING TAKE?

Estimated shipping timeframes and fees will be calculated at checkout, allowing you to
select a preferable delivery option. Find out more information here.

DO YOU SHIP OVERSEAS?

Unfortunately, we do not ship to international locations.

WHAT IS YOUR RETURNS AND REFUNDS POLICY?

You can read our full Returns & Refunds Policy here.

GET IN TOUCH

Stilll have a question?

Send us a message and our team will get back to you soon.

CONTACT US